About Personal Information Protection

KOKUSAI DENKI Electric Inc.'s Approach to Personal Information Protection

Definition of Personal Information

Scope

Personal Information Protection Policy of KOKUSAI DENKI Electric Inc

1. Collecting, Using, and Providing Personal
   While carefully considering the entrusting of customer information during company activities, KOKUSAI DENKI Electric Inc. will handle such information appropriately by establishing a management system for personal information protection for each type of business, and also by following stipulated rules for collecting, using, or providing personal information.
2. Following Laws and Norms
   For the handling of personal information, KOKUSAI DENKI Electric Inc. will follow the Japanese laws and norms applicable to the protection of relevant personal information. Also, KOKUSAI DENKI Electric Inc. will create and follow personal information management rules that conform to these laws and norms.
3. Implementing Safety Measures
   To ensure the correctness and safety of personal information, in accordance with the rules for information security, KOKUSAI DENKI Electric Inc. will implement various measures (such as managing access to personal information, restricting the means for transporting personal information outside the company, and preventing incorrect access from outside the company), and strive to prevent any problems with personal information (such as the loss, destruction, falsification, or leakage of information).
4. Respecting a Person's Rights Regarding His or Her Personal Information
   When a customer makes a request to reveal, correct, or delete his or her own personal information, or seeks to prevent the use or provision of such information, KOKUSAI DENKI Electric Inc. will respond with sincerity, respecting the customer's rights related to that personal information.
5. Establishing Rules for Managing Personal Information Protection, and Making Continual Improvements
   KOKUSAI DENKI Electric Inc. will make sure that executive staff and workers recognize the importance of personal information protection, and will steadily establish rules for managing personal information to ensure that such information is used appropriately and is protected. These rules will be maintained and improved continually.

Purpose of Using Personal Information, and Providing to Third Parties

1. KOKUSAI DENKI Electric Inc. will use personal information only to achieve the following listed purposes in the business activities of manufacturing and selling electric and communication equipment, electronic applied equipment, electric measuring instruments, etc. However, because KOKUSAI DENKI Electric Inc. covers a variety of business activities, please also see the websites of each division.
   
   • To execute contracts between a customer and KOKUSAI DENKI Electric Inc.
   • To contact for discussions or meetings with customers
   • To provide after-service for products
   • To send guides for conventions or meetings, or guides for new products
   • To provide various types of member services
   • To perform stock-related tasks
   • To respond to various types of inquiries
   • To perform analysis to improve products or services, based on surveys
   • To provide personal information to KOKUSAI DENKI Electric group companies when KOKUSAI DENKI Electric Inc. co-operates with a KOKUSAI DENKI Electric group company to carry out some business tasks.
2. KOKUSAI DENKI Electric Inc. will not provide customer personal information to a third party without first obtaining consent from the customer, except in the following circumstances:
   
   • When required by law
   • When required to protect human life, to avoid injury, or to protect assets, and when obtaining customer consent would be difficult.
   • When required to improve public health or improve the healthy upbringing of children, and when obtaining customer consent would be difficult.
   • When required to co-operate with the lawful activities of a national agency, local government organization, or person or organization entrusted with such a task, and obtaining customer consent would interfere, or be likely to interfere, with the carrying out of such activities.
   • When entrusted with the handling of personal information, in the range of activities required to reach the purpose of the use.
   • When providing personal information to continue business activities when business-related events such as mergers occur.
3. When required to do so for business activities in which KOKUSAI DENKI Electric Inc. is co-operating with KOKUSAI DENKI Electric group companies, KOKUSAI DENKI Electric Inc. sometimes provides KOKUSAI DENKI Electric group companies with personal information (such as names, workplaces, home addresses, telephone numbers, fax numbers, email addresses, etc.). In such cases, the customer personal information is provided on paper or electronic media. The customer can request KOKUSAI DENKI Electric Inc. to stop the provision of the personal information to a KOKUSAI DENKI Electric group company.
4. To answer customers’ questions correctly, KOKUSAI DENKI Electric Inc. may record your calls.

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about Requests to Reveal Personal Information or Reception of Complaints

Request to Customers

1. Most of the services provided by KOKUSAI DENKI Electric Inc. can be used without requiring customer personal information. However, please understand that some services cannot be provided unless the customer provides personal information to KOKUSAI DENKI Electric Inc.
2. Please understand that KOKUSAI DENKI Electric Inc. is not responsible for the safety of personal information at websites of other companies which are linked to the website of KOKUSAI DENKI Electric Inc.
3. It is assumed that the customer agrees to the contents of this "About Information Protection" document when the customer enters personal information into a KOKUSAI DENKI Electric Inc. website. If the customer does not agree with this "About Information Protection" document, the customer may be unable to use some of the KOKUSAI DENKI Electric Inc. services including responses to inquiries, etc.).

Special Notes

1. The personal information protection policy of HKOKUSAI DENKI Electric Inc. is based on Japanese law.
2. KOKUSAI DENKI Electric Inc. may modify this "About Information Protection" document as appropriate to accommodate improvements in the handling of personal information, or changes or additions to laws or other norms.
3. This "About Personal Information Protection" document goes into effect from the day it is published including the update day).
4. If statements in this document are covered by individual regulations regarding personal information, those regulations take precedence.

Inquiries about Personal Information